I appreciated the apology story about Cora the violinist. I think it was a great reminder of many of the other points in the book but most importantly to remain humble, appreciative, and understanding of other people’s situations and circumstances before forming an opinion or casting any form of judgment.
The story about the teenage orchestra in Sao Paolo was just great. I can recall chaperoning situations that I had challenging students and issues and also recall responding to them aggressively early in my career. However, I learned that dealing with the person and the cause for the action is much more effective and sensitive. I really liked this story because it gave me another great strategy for overcoming those challenging chaperoning situations.
(image from: Ken's Oven, "Gift Box", March 26, 2009, Creative Commons License)